Home Shipping Information
WORLDWIDE DELIVERY

Shipping Information
From Bali to Your Doorstep

We partner with trusted international couriers to ensure your handcrafted treasures arrive safely, wherever you are in the world.

190+ Countries
Insured Shipments
Real-time Tracking
OUR PARTNERS

Trusted Courier Networks

We partner with world-class logistics providers to ensure reliable delivery

DHL Express

Priority international shipping

3-5 days Tracking

Preferred for time-sensitive orders

FedEx

International priority

4-6 days Tracking

Excellent for North America and Europe

Pos Indonesia

Economy international

7-14 days Limited tracking

Budget-friendly option

ESTIMATED TIMES

Delivery Times by Destination

Business days from Bali after production and packing

Destination
Express (DHL and FedEx)
Economy (Pos Indonesia)
🇸🇬 Singapore
3-5 days
7-10 days
🇲🇾 Malaysia
3-5 days
7-10 days
🇦🇺 Australia and New Zealand
3-6 days
10-14 days
🇺🇸 USA and Canada
4-8 days
14-21 days
🇪🇺 Europe
5-9 days
14-21 days
🇯🇵 Japan and Korea
4-7 days
10-14 days
🌍 Rest of World
7-14 days
21-28 days
Times are estimates after order confirmation and production. Customs clearance may affect delivery.

Plus production time: 2-3 weeks for custom orders and 3-5 days for ready items

SHIPPING COSTS

Estimated Shipping Rates

Exact quote provided after order confirmation

Asia (Singapore, Malaysia, Japan, Korea)

1 kg or less $18 to $25
1 to 3 kg $25 to $35
3 to 5 kg $35 to $45
5 to 10 kg $45 to $65

Australia and New Zealand

1 kg or less $20 to $28
1 to 3 kg $28 to $38
3 to 5 kg $38 to $50
5 to 10 kg $50 to $75

USA and Canada

1 kg or less $22 to $30
1 to 3 kg $30 to $42
3 to 5 kg $42 to $58
5 to 10 kg $58 to $85

Europe

1 kg or less $24 to $32
1 to 3 kg $32 to $45
3 to 5 kg $45 to $62
5 to 10 kg $62 to $90

Volume Weight Calculation

For large but light items, shipping cost may be based on volume weight: (Length × Width × Height in cm) divided by 5000. We will always advise the most economical option.

Get Exact Shipping Quote
PACKAGING

How We Pack Your Treasures

Every item is handled with care

Multi-Layer Protection

  • Bubble wrap with 3 or more layers for fragile items
  • Air pillows for void fill
  • Packing paper reinforcement

Double-Walled Boxes

  • Heavy-duty cardboard construction
  • Reinforced corners
  • Custom sizing to prevent shifting

Quality Control

  • 100 percent inspection before packing
  • Photo documentation available on request
  • Fragile stickers for delicate items

Premium and White Glove Packaging

For corporate gifts and VIP orders, we offer individual gift wrapping, custom boxes, ribbon, and thank you cards.

Inquire

Real-Time Tracking

Stay updated at every step

1

Tracking number sent

Via WhatsApp and email within 24 hours of shipping

2

Live updates

Track via courier website or app with real-time status

3

Delivery confirmation

Proof of delivery with recipient signature

Insurance Coverage

Your shipment is protected

Standard coverage Included

Up to $100 per shipment automatically

Extended coverage Plus 1.5 percent of value

For orders over $200, recommended for valuable items

Covers loss, theft, and damage during transit

CUSTOMS AND DUTIES

Import Information by Region

What you need to know about customs in your country

🇸🇬

Singapore

  • GST 9 percent if value exceeds SGD 400
  • Duty-free for handicrafts
  • De minimis threshold: SGD 400
🇦🇺

Australia

  • GST 10 percent if value exceeds AUD 1,000
  • Duty-free under AUD 1,000
  • Wood items need permit above AUD 1,000
🇺🇸

USA

  • Duty-free under USD 800
  • No customs fees under de minimis
  • Handicrafts duty rate: 0 to 5 percent
🇪🇺

UK and Europe

  • UK VAT 20 percent, EU VAT 19 to 27 percent
  • De minimis: £135 UK, €150 EU
  • Handling fee may apply

Important Note

Import duties, taxes, and customs clearance are the buyer's responsibility. We provide accurate commercial invoices and all necessary documentation. Please contact your local customs office for exact rates.

HOW IT WORKS

Shipping Process

From order to delivery

1

Order Confirmed

We receive your payment and confirm order details

2

Production and QC

Items are crafted, inspected, and packed

3

Shipping Label Created

Tracking number sent via WhatsApp or email

4

Delivered

Package arrives at your doorstep

SHIPPING FAQ

Frequently Asked Questions

READY TO ORDER

Get Your Shipping Quote

Tell us what you would like to order and where you are. We will respond with exact shipping costs and delivery timeline.

Calculate Shipping

Response time: usually within 1-2 hours